Maintenance and user support
Troubleshooting everyday issues, planning upgrades, reviewing systems and documenting agreed changes. Scope is tailored to your users, equipment and applications.
PRXION / BUSINESS IT
IT support and cybersecurity
for businesses in Zagreb
When IT becomes a daily distraction, business loses momentum. PRXION handles agreed maintenance, support and system improvements, giving you clear priorities and a dependable IT partner.
Discuss your IT support ↗We cover Zagreb and surrounding areas for on-site visits. Remote support is available worldwide, with access, scope and working hours agreed in advance.
What we can take care of
Networks, servers and access
Configuration and maintenance of business networks, Wi-Fi, VPN access and server environments. Support for Windows Server, Hyper-V virtualization, migrations and upgrades.
Cybersecurity and data protection
Review of security settings, access permissions and system exposure. We agree priorities for hardening, MFA and safer remote access, with practical steps to reduce risk.
Backup and recovery
Planning backups and checking data restoration. Together we define what to protect, recovery priorities and how to verify that backups are usable.
How we get started
Understand your business
We discuss your users, systems, current issues and expectations for support.
Review and prioritize
As agreed, we review your environment, available documentation and access arrangements, then propose an order of work.
Agree a support model
We define ongoing maintenance or an individual project, communication channels, scheduling and pricing.
Support in Zagreb and around the world
On-site visits in Zagreb and surrounding areas are arranged individually. For clients elsewhere, we provide remote support where the work can be completed securely at a distance. Access, permissions, time zones and working hours are agreed before work begins. If a physical intervention is needed outside our on-site area, we discuss a practical arrangement.
Can I arrange ongoing maintenance?
Yes. Support and maintenance are tailored to your environment and needs, rather than a one-size-fits-all package.
Can you take over an existing environment?
Yes. We start by reviewing the systems, documentation and access permissions, then plan the handover around business priorities.
How much does IT maintenance cost?
Pricing is available on request. It depends on scope, user numbers, system complexity, agreed activities and availability.
Is support available 24/7?
Working hours, availability and response times are agreed individually. Continuous availability and guaranteed response times require a specific agreement.
Tell us what your IT needs.
Send a brief overview of your systems, user numbers and the issues you want to resolve. We will agree the next step together.
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